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Product Operations Manager

Job No: TAD23691444
Location: Byron Bay/Varsity Lakes

The Opportunity

We are looking for an experienced and passionate leader to join us as a Product Operations Manager. This is a critical leadership role that oversees the end-to-end product lifecycle, from deal creation to product management and development. You will be responsible for driving operational excellence across the team, ensuring TripADeal's product offerings remain competitive, customer-focused, and aligned with our strategic goals. If you are passionate about process improvement and fostering a culture of collaboration, this is the role for you

Organisational Structure

Reporting to our Head of Operations, this is a permanent, full-time role based 100% onsite, working 4 days from our Byron Bay office and 1 day from our Varsity Lakes, Gold Coast office. However, there is flexibility on location for an exceptional candidate. You’ll work Monday to Friday, 8-4pm or 9-5pm - you choose!

 

A Day in the Life

  • Lead, mentor, and develop a high-performing Product Operations team of up to 12 members.
  • Drive operational excellence by proactively identifying and implementing process improvements within deal production workflows.
  • Collaborate closely with Marketing, Product, and IT teams to ensure campaigns are delivered accurately and key projects are successful.
  • Manage key stakeholder relationships across the business, ensuring alignment and efficiently resolving operational challenges.
  • Champion a culture of continuous improvement, ensuring all deals meet data integrity standards and support a seamless customer experience.

 

To be a Front Running Candidate

  • You are an experienced leader with a proven ability to manage, coach, and develop teams to achieve their KPIs and exceed expectations.
  • An exceptional communicator with strong stakeholder management skills and the ability to build relationships across diverse teams.
  • Highly organised, with an exceptionally strong attention to detail and the ability to manage multiple projects in a dynamic environment.
  • You have excellent time management skills and can prioritise tasks to meet tight deadlines.
  • You are proficient with CRM systems like Salesforce , and experience in the travel industry is highly regarded.

 

Why TripADeal?

  • Competitive salary package, training & career progression
  • Fun, casual work environment where shoes are optional
  • Flexible work hours
  • Regular social get togethers
  • Staff travel discounts on air travel, accommodation and holidays
  • $1,040 per annum of Subsidised gym memberships & corporate Fitness Passport access
  • Novated leasing and salary packaging available
  • Employee Assistance Program 
  • Savings and discounts on groceries, shopping, entertainment, and more
  • Volunteer leave as part of giving back to the local community to give back to the local community
  • Generous parental leave support program

Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.

See your next destination as Product Operations Manager for TripADeal? Your future pathway is just one click away. Apply now! 

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Questions

Working with TripADeal

Natasha Pancho

Everyday is different here. From dealing with on tour emergencies, to booking customers on bucket list package holidays. It's so good to learn new things about countries I haven't been to or would have never thought of travelling to. There's always something new to experience here

Zoe Mazlin

I started as a travel consultant less than a year ago, TripADeal has given me the opportunity to learn from other departments, take on new exciting tasks, and develop into a leadership role

Terms & Conditions

TripADeal may collect personal information during the recruitment process including ID information such as your name, postal or email address, telephone numbers, licenses, date of birth, your resume and related material, your work history and education history and any other information we consider necessary for TripADeal’s recruitment process.

TripADeal may collect information directly from you, or where relevant, from a third party with your consent. For example, TripADeal may seek information about your prior employment history through reference checks, your eligibility to work in Australia through a visa status check, or any other information through publically available networking sites such as Facebook, Instagram and LinkedIn. If your application for employment is successful and you are offered employment with TripADeal, as a condition of employment, TripADeal will ask you for evidence of your identity and legal entitlement to work in Australia. We will also ask for personal information, such as emergency contact details, tax file number and bank account details which will form part of your employee file.

TripADeal may use your personal information in order to assess your application for positions at TripADeal and invite you to apply for future positions of interest to you, unless you notify us that you do not wish for this to occur. We may disclose your personal information to related companies of TripADeal for the purpose of enabling those companies to consider you, and contact you, in relation to future positions of interest with TripADeal or its related companies.

TripADeal will store your personal information in accordance with its general privacy policy, available here. If you wish to access or correct any of your personal information held by TripADeal, please use the contact details set out on the privacy policy page.

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