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Internal: Head of Digital Transformation & Product

Job No: TAD23691441
Location: Byron Bay/Varsity Lakes

The Opportunity

This exciting new role will define and execute the digital product strategy for TripADeal's website and app platforms. More than a standard product leadership position, this is a critical role for our digital transformation, designed to provide strategic oversight and build a clear roadmap for our digital future.

You will future-proof TripADeal's digital products, ensuring a seamless and intuitive customer experience that supports the company's rapid growth. Leveraging research and data, you will develop a product roadmap that ensures every decision is aligned with our business goals and, most importantly, our customer's needs. Internally, this role will be known as 'Head of Digital & Product'.

Organisational Structure

Reporting to our Chief Customer Officer, this is a permanent, full-time role based 100% onsite, working 3 days from our Byron Bay office and 2 days from our Varsity Lakes, Gold Coast office. However, there is flexibility on location for an exceptional candidate. You’ll work Monday to Friday, 8-4pm or 9-5pm - you choose!

What You’ll Do

  • Develop and manage a comprehensive, data-driven product roadmap based on strategic research findings.

  • Oversee the entire product lifecycle from ideation and business case development to launch and post-launch analysis.

  • Lead and mentor a high-performing product team, fostering a culture of innovation and continuous improvement.

  • Collaborate closely with Technology, Marketing, Sales, and Executive Leadership to align product efforts with broader business objectives.

  • Champion a strategic shift towards Customer Lifetime Value (LTV) as a core metric for success.

  • Translate high-level strategy into actionable roadmaps for the digital space, ensuring all projects have a defined and cohesive direction.

To be a Front Running Candidate

  • Proven experience in a senior digital product role, preferably in a dynamic, high-growth environment.

  • Demonstrated success in leading 1 or 2 digital transformation projects that resulted in measurable business growth.

  • Strong strategic and analytical skills with the ability to translate research and data into actionable product plans.

  • You have a track record of mentoring high-performing product teams and can clearly articulate a strategic vision to inspire and unify diverse teams, from engineers to executive leadership.

  • Experience with agile product development methodologies.

  • You have a history of successfully managing projects and driving change without extensive resources, demonstrating a talent for achieving ambitious goals.

  • Experience in the travel or e-commerce industry (Preferred).

 

Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences. See your next destination as Head of Digital & Product for TripADeal? Your future pathway is just one click away. Apply now!

Successful applicants will be contacted and invited to interview from 20 October onwards. 

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Questions

Working with TripADeal

Natasha Pancho

Everyday is different here. From dealing with on tour emergencies, to booking customers on bucket list package holidays. It's so good to learn new things about countries I haven't been to or would have never thought of travelling to. There's always something new to experience here

Zoe Mazlin

I started as a travel consultant less than a year ago, TripADeal has given me the opportunity to learn from other departments, take on new exciting tasks, and develop into a leadership role

Terms & Conditions

TripADeal may collect personal information during the recruitment process including ID information such as your name, postal or email address, telephone numbers, licenses, date of birth, your resume and related material, your work history and education history and any other information we consider necessary for TripADeal’s recruitment process.

TripADeal may collect information directly from you, or where relevant, from a third party with your consent. For example, TripADeal may seek information about your prior employment history through reference checks, your eligibility to work in Australia through a visa status check, or any other information through publically available networking sites such as Facebook, Instagram and LinkedIn. If your application for employment is successful and you are offered employment with TripADeal, as a condition of employment, TripADeal will ask you for evidence of your identity and legal entitlement to work in Australia. We will also ask for personal information, such as emergency contact details, tax file number and bank account details which will form part of your employee file.

TripADeal may use your personal information in order to assess your application for positions at TripADeal and invite you to apply for future positions of interest to you, unless you notify us that you do not wish for this to occur. We may disclose your personal information to related companies of TripADeal for the purpose of enabling those companies to consider you, and contact you, in relation to future positions of interest with TripADeal or its related companies.

TripADeal will store your personal information in accordance with its general privacy policy, available here. If you wish to access or correct any of your personal information held by TripADeal, please use the contact details set out on the privacy policy page.

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