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Team Leader Sales & Service (On-site), Gold Coast

Job No: TAD23691379
Location: Gold Coast

Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.

The Opportunity

The team leader role will provide leadership to a stream of Travel Consultants that ensures our dealings with customers are professional and seamless, and instil a culture of best in class experience as we make travel dreams come true. This role will partner with other Sales & Service team leaders, and the wider-business to  drive continuous improvement activities that enable TripADeal to reach its business objectives.

We're looking for a passionate leader who thrives in a fast-paced environment, is committed to developing talent, and is motivated by achieving business objectives through operational excellence and outstanding service delivery.

Organisational Structure

This role will be based primarily from our Varsity Lakes office, located in the Gold Coast with ability to commute to other TripADeal sites on an as needed basis. 

As an on-site business, an in-office presence is required in this role to foster connection, collaboration, and results.

A Day in the Life

  • Lead your stream to live the Sales & Service philosophy
  • Ensure our customers experience is at its optimal 
  • Resolve any customer complaints
  • Oversee the accuracy of travel bookings
  • Proactively drive minimal wait times for inbound/outbound calls
  • Proactively identify and embed initiatives that secure all sales opportunities
  • Maintain and promote strict confidentiality in all matters. 
  • Be approachable & maintain strong relationships across the business
  • Monitors and corrects where required to maintain accuracy & quality of work. 

To Be a Front Running Candidate

  • Tertiary qualifications in customer service, event management, tourism, business, administration or a related discipline, or equivalent demonstrated experience 
  • Demonstrate experience working with Customer Relationship Management Systems, ideally Salesforce
  • Lead and communicate clearly to the team on required projects and processes
  • Collaborate across different departments to ensure a smooth process and positive customer experience
  • Communicate effectively with external stakeholders regarding customer travel arrangements
  • Able to resolve issues quickly and professionally and make decisions and clearly communicate outcomes
  • Manage multiple projects simultaneously and lead positively through change
  • Coach and develop the team to achieve their KPIs, SLA’s and Targets.
  • Ability to work to tight deadlines and priorities tasks with a sense of urgency

Why TripADeal?

  • Competitive salary package
  • Flexible work hours 
  • Learn, develop and advance your career within TripADeal
  • Fun, casual working environment, where shoes are optional
  • Staff travel discounts
  • Employee Assistance Program
  • $1,040 per annum of subsidised gym memberships
  • Regular social get togethers  
  • Savings and discounts on groceries, electronics and homewares
  • Volunteer leave as part of giving back to the local community
  • Generous parental leave support program

 See your next destination as Team Leader for TripADeal? Your future pathway is just one click away. Apply now! 

Apply Now

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Questions

Working with TripADeal

Natasha Pancho

Everyday is different here. From dealing with on tour emergencies, to booking customers on bucket list package holidays. It's so good to learn new things about countries I haven't been to or would have never thought of travelling to. There's always something new to experience here

Zoe Mazlin

I started as a travel consultant less than a year ago, TripADeal has given me the opportunity to learn from other departments, take on new exciting tasks, and develop into a leadership role

Terms & Conditions

TripADeal may collect personal information during the recruitment process including ID information such as your name, postal or email address, telephone numbers, licenses, date of birth, your resume and related material, your work history and education history and any other information we consider necessary for TripADeal’s recruitment process.

TripADeal may collect information directly from you, or where relevant, from a third party with your consent. For example, TripADeal may seek information about your prior employment history through reference checks, your eligibility to work in Australia through a visa status check, or any other information through publically available networking sites such as Facebook, Instagram and LinkedIn. If your application for employment is successful and you are offered employment with TripADeal, as a condition of employment, TripADeal will ask you for evidence of your identity and legal entitlement to work in Australia. We will also ask for personal information, such as emergency contact details, tax file number and bank account details which will form part of your employee file.

TripADeal may use your personal information in order to assess your application for positions at TripADeal and invite you to apply for future positions of interest to you, unless you notify us that you do not wish for this to occur. We may disclose your personal information to related companies of TripADeal for the purpose of enabling those companies to consider you, and contact you, in relation to future positions of interest with TripADeal or its related companies.

TripADeal will store your personal information in accordance with its general privacy policy, available here. If you wish to access or correct any of your personal information held by TripADeal, please use the contact details set out on the privacy policy page.

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