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Technical Delivery Manager (On-site), Byron Bay

Job No: TAD23691358
Location: Byron Bay

Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.

 

The Opportunity

These 2 newly created positions at TripADeal will each take ownership of the successful delivery, development, and support of key operating systems and technical teams that are critical to TripADeal's business operations.

Managing a team of up to 5, taking care of a portfolio of systems, and working closely with other cross-functional teams, this role will take a hands-on approach and oversee the delivery of technology solutions, ensure seamless operations of systems, manage vendor relationships, and provide proactive hands-on technical leadership to support TripADeal's strategic goals and help to make travel dreams come true!

 

Organisational Structure

Reporting to the Head of Technology, this role can be based in our Byron Bay HQ or Varsity Lakes office 100% onsite, working Monday to Friday, 8-4pm or 9-5pm - you choose!

This role will directly manage up to 5 direct reports, with scope to build out the team as time goes on, and manage key vendor relationships, as well as work closely with cross-functional teams to achieve goals and objectives.

 

A Day in the Life

  • Manage the operational support of core critical business systems, including Salesforce, AWS (Connect, S3, Lambda, EC2), Google Workspace, and other platforms.
  • Proactively monitor system performance, troubleshoot issues, and optimise solutions to enhance operational efficiency in a timely and efficient manner.
  • Support security initiatives and ensure compliance with industry best practices.
  • Work closely with other teams and external vendors to ensure seamless system functionality, integration, and efficiency.
  • Lead the delivery of technology projects, ensuring they are completed on time, within scope, and within budget.
  • Develop and maintain project roadmaps, milestones, and status updates, effectively communicating progress to stakeholders, including Senior Leadership Team.
  • Identify and mitigate risks, troubleshoot challenges, and implement scalable solutions that enhance system performance.
  • Manage technology solutioning, ensuring the right tools and methodologies are applied to meet business objectives.
  • Provide technology expertise in system integrations, ensuring smooth implementation with minimal disruption.
  • Manage vendor relationships, including contract negotiations, performance monitoring, and service quality assurance.
  • Act as a bridge between technical and non-technical teams, translating business requirements into technical solutions.

 

To Be a Front Running Candidate

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 5+ years of experience in technology delivery or IT leadership roles.
  • Strong experience with Salesforce, AWS, Google Suiteor similar enterprise software solutions.
  • Proven track record of successfully managing the delivery of technical solutions in a fast-paced environment.
  • Experience managing vendors and third-party service providers.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
  • Experience working with senior leadership or C-suite executives.
  • Experience in the travel industry, an ASX-listed company or large enterprise environment would be highly regarded.

This is a management role requiring hands-on action and delivery and would suit someone who is keen to roll their sleeves up, work collaboratively, and support the business to be successful.

 

Why TripADeal?

  • Competitive salary package, training & career progression
  • Fun, casual work environment where shoes are optional
  • Flexible work hours
  • Regular social get togethers
  • Staff travel discounts on air travel, accommodation and holidays
  • $1,040 per annum of Subsidised gym memberships
  • Employee Assistance Program 
  • Savings and discounts on groceries, shopping, entertainment, and more
  • Volunteer leave as part of giving back to the local community to give back to the local community
  • Generous parental leave support program

 

See your next destination as Technical Delivery Manager for TripADeal? Your future pathway is just one click away. Apply now! 

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Questions

Working with TripADeal

Natasha Pancho

Everyday is different here. From dealing with on tour emergencies, to booking customers on bucket list package holidays. It's so good to learn new things about countries I haven't been to or would have never thought of travelling to. There's always something new to experience here

Zoe Mazlin

I started as a travel consultant less than a year ago, TripADeal has given me the opportunity to learn from other departments, take on new exciting tasks, and develop into a leadership role

Terms & Conditions

TripADeal may collect personal information during the recruitment process including ID information such as your name, postal or email address, telephone numbers, licenses, date of birth, your resume and related material, your work history and education history and any other information we consider necessary for TripADeal’s recruitment process.

TripADeal may collect information directly from you, or where relevant, from a third party with your consent. For example, TripADeal may seek information about your prior employment history through reference checks, your eligibility to work in Australia through a visa status check, or any other information through publically available networking sites such as Facebook, Instagram and LinkedIn. If your application for employment is successful and you are offered employment with TripADeal, as a condition of employment, TripADeal will ask you for evidence of your identity and legal entitlement to work in Australia. We will also ask for personal information, such as emergency contact details, tax file number and bank account details which will form part of your employee file.

TripADeal may use your personal information in order to assess your application for positions at TripADeal and invite you to apply for future positions of interest to you, unless you notify us that you do not wish for this to occur. We may disclose your personal information to related companies of TripADeal for the purpose of enabling those companies to consider you, and contact you, in relation to future positions of interest with TripADeal or its related companies.

TripADeal will store your personal information in accordance with its general privacy policy, available here. If you wish to access or correct any of your personal information held by TripADeal, please use the contact details set out on the privacy policy page.

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