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Travel Consultant (On-site), Gold Coast

Job No: TAD23691355
Location: Varsity Lakes

Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.

 

The Opportunity

Proudly owned by Qantas, TripADeal is an online travel agent offering bucket list Tours, Cruises, Experiences and Hotel Packages to our valued customers.

Our Travel Consultants represent the TripADeal brand, providing first-class customer service and travel advice in all customer interactions before, during, and after the sale. 

This opportunity would see you leveraging your love of travel and experience working in the industry to help make travel dreams come true!

 

A Day in the Life

As the initial point of contact for customer enquiries, this role is responsible for delivering an exceptional level of customer service by providing travel advice and guiding customers through our travel offerings, with the purpose of converting enquiries into sales.

You will work closely with a passionate team of Travel Consultants who live and breathe travel to achieve team and individual goals while supporting our customers to have their travel dreams come true.

 

Organisational Structure

Reporting to a Team Leader within our highly successful Sales & Service team, this is a permanent opportunity available within our predominantly inbound call centre! This is a high-volume call-based position, working 100% onsite in our Varsity Lakes office, located in the Gold Coast. Remote and or hybrid arrangements are not available.

This is a full-time position, requiring 40 hours per week over 5 days. Our operating hours span 7 days a week, from 8am to 7pm, Monday through Sunday. You will be scheduled on a rotating roster, working 1 in 3 weekends, with two weekdays off. The team also works on public holidays, which are incentivised along with weekend shifts.

 

To Be a Front Running Candidate

  • Tertiary qualifications in Tourism, Hospitality or a related discipline, or equivalent demonstrated experience
  • 3+ years of demonstrated experience working in the travel industry, delivering exceptional customer service to a range of customers
  • Proven track record in reaching and achieving team and individual KPIs
  • Exceptional attention to detail with the ability to navigate multiple systems at once
  • Strong interpersonal skills, with the ability to build strong rapport over the phone
  • Exceptional communication skills both written and verbal
  • Ability to work collaboratively with a team of passionate Travel Consultants, as well as independently
  • The successful candidate will be required to undergo a Qantas background check

 

Why TripADeal?

  • Competitive salary package, training & career progression
  • Fun, casual work environment where shoes are optional
  • Flexible work hours
  • Regular social get togethers
  • Staff travel discounts on air travel, accommodation and holidays
  • $1,040 per annum of Subsidised gym memberships
  • Employee Assistance Program 
  • Savings and discounts on groceries, shopping, entertainment, and more
  • Volunteer leave as part of giving back to the local community to give back to the local community
  • Generous parental leave support program

 

 See your next destination as Travel Consultant for TripADeal? Your future pathway is just one click away. Apply now! 

Apply Now

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Questions

Working with TripADeal

Natasha Pancho

Everyday is different here. From dealing with on tour emergencies, to booking customers on bucket list package holidays. It's so good to learn new things about countries I haven't been to or would have never thought of travelling to. There's always something new to experience here

Zoe Mazlin

I started as a travel consultant less than a year ago, TripADeal has given me the opportunity to learn from other departments, take on new exciting tasks, and develop into a leadership role

Terms & Conditions

TripADeal may collect personal information during the recruitment process including ID information such as your name, postal or email address, telephone numbers, licenses, date of birth, your resume and related material, your work history and education history and any other information we consider necessary for TripADeal’s recruitment process.

TripADeal may collect information directly from you, or where relevant, from a third party with your consent. For example, TripADeal may seek information about your prior employment history through reference checks, your eligibility to work in Australia through a visa status check, or any other information through publically available networking sites such as Facebook, Instagram and LinkedIn. If your application for employment is successful and you are offered employment with TripADeal, as a condition of employment, TripADeal will ask you for evidence of your identity and legal entitlement to work in Australia. We will also ask for personal information, such as emergency contact details, tax file number and bank account details which will form part of your employee file.

TripADeal may use your personal information in order to assess your application for positions at TripADeal and invite you to apply for future positions of interest to you, unless you notify us that you do not wish for this to occur. We may disclose your personal information to related companies of TripADeal for the purpose of enabling those companies to consider you, and contact you, in relation to future positions of interest with TripADeal or its related companies.

TripADeal will store your personal information in accordance with its general privacy policy, available here. If you wish to access or correct any of your personal information held by TripADeal, please use the contact details set out on the privacy policy page.

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